Tracey graduated from the University of Natal (Durban) in 1996. She went on to study at the University of KwaZulu-Natal and completed a Master of Social Work (Clinical Practice) in 2003. She started her career as a social worker for Margate & District Child & Family Welfare Society, then moving on to project managing various AIDS programmes, focusing on the care and well being of children. She has also worked in addiction therapy and holds a post-graduate diploma in Marriage and Guidance Counselling.
From 2008 to 2012, as a project manager, she opened the Durban Branch of the Bigshoes Foundation and has cultivated an interest in paediatric palliative care. She has been involved in teaching and training doctors, nurses and social workers in paediatric palliative care and designed course work material for the purpose as well as provides direct services to children and their families.
In January 2013 she co-founded Umduduzi – Hospice Care for Children, an NPO set up to continue the work of Bigshoes in KZN.